What we do?

We, at Enlightlife, provide a plethora of nutritional supplements to deal with this problem of nutritional deficiency. We aim to help people lead a better and healthier life naturally in this very busy lifestyle.

Our Vision

Research by top-notch organizations helped to create products that suited the needs of today’s hard-working but stressed Indians. We work with scientists, nutritionists, food technologists, and fitness experts from well-known organizations to create a range of fortified foods or supplements which can be consumed to balance the nutrients which people miss getting it from their daily food habits.

History of the Company

Millions of Indians, even though well-fed lack the proper nutrients. Around 2018, the company was set up and we took the challenge to fulfill the needs of the country. The modern lifestyle and typical Indian diet containing excess carbohydrates with a lack of good amount of proteins, healthy fats, and other micronutrients like vitamins and minerals are large to be blamed.

Benefits

Our range of products is not only natural and pure but also are tasty. The products are developed and sourced after proper scientific research.  They are aimed at improving a person’s metabolism and overall health. Health benefits of our products include improving immunity, digestion, strength and stamina, weight management, detoxification, managing diabetes, bowel health, and sports performance.

Our services are provided through the means of a website, as well as mobile applications we own and control (collectively “App”). To enhance your understanding of the manner in which your information is collected and used, we provide this notice explaining our information practices and the choices you can make about them.When you share information with us, we use such information to better our services, such as by making the website and our services more suited to the device you use to access them. This privacy policy also applies to data we collect from Users who are not registered as members of this site, but browse, access or view the site, for informational purposes or otherwise.

If you have any questions or concerns regarding this privacy policy, you should contact our Customer Support Desk at support@enlightlife.in

Overview

We recognize your need for appropriate management of any personal information you share with us (“Personal Information”). Information that is considered personal about you includes, but is not limited to, your name, address, email address/s, phone number/s or other contact information.
In order to provide you with certain services, you must create an account (“Account”) and provide us with your email address and password that you will use for your Account (“Requested Details”). We may request additional Personal Information in the future.

Alternatively, any information made available by the third-party sign-on application utilized to access the Platform and the contents therein including shall also be collected by us and may be considered Personal Information.

In addition to the above, we conduct surveys, polls and other information gathering tools on our website to get your feedback about various things such as your experience with our website, Services offered and so forth. We also collect information on browsing behaviour, pages viewed, and other information required for analytics purposes.

In the event you may become subject to a different privacy policy, for instance by any acquisition or merger with another company, we will notify you by email and/or by placing prominent notices on the App/website before information about you becomes subject to such other privacy policy.

We Notification Of Modifications and Changes

We reserve the right to change the Terms of Use, the Privacy Policy and any other applicable terms or policies from time to time as seen fit, without any prior intimation to you, and your continued use of the Website shall signify your acceptance of any amendment to these terms.
You are therefore advised to re-read the Terms of Service on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Terms, you may terminate your use of this Website immediately.

Traffic Data

We automatically track and collect the following categories of information when you use our services:
(1) IP addresses;
(2) domain servers;
(3) types of computers accessing the website;
(4) types of web browsers used to access the website;
(5) referring source which may have sent you to the website; and
(6) other information associated with the interaction of your browser and the website (collectively “Traffic Data”).

Cookies

In order to provide you with our Services, we may use cookies. However, such cookies do not contain any Personal Information. At your option, expense and responsibility, you may block cookies or delete cookies from your hard drive. You should note that by disabling cookies, you may not have access to the entire set of features / Services in the manner we designed them.
We use cookies to improve the Services we offer and collect information from our users in a non-identifiable manner. In addition, our business partners may use cookies to provide us with anonymous data and information regarding the use of our website.

External Links

The Website may include hyperlinks to other web sites or content or resources. EnlightLife may have no control over any websites or resources, which are provided by companies or persons other than EnlightLife.

You acknowledge and agree that EnlightLife is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or resources.

You acknowledge and agree that EnlightLife is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. These third-party service providers and third-party sites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a third-party site, you review the third-party site’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website.

We Accessing, Reviewing and Changing your Profile

Following registration, you can review and change the information you submitted except your display name, during registration. If you change any information, we may keep track of your old information. You can change your registration information such as: name, address, city, state, zip code, country, phone number, and profile / password. To remove your profile so that others cannot view it, contact our customer support team.

We will retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored ‘back up’ systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.

Control of Your Password

When you sign up to become a Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. It is important that you protect it against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services.
You agree not to use the account, username, email address or password of another Member at any time or to disclose your password to any third party. If you choose to share this information with third parties to provide you additional services, you are responsible for all actions taken with your login information and password and therefore should review each third party’s privacy policy. You are responsible for all actions taken with your login information and password, including fees. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You agree to notify us immediately if you suspect any consistent unauthorized use of your account or access to your password even after changing it.

Our Use of Your Information

At the outset, it is important to note that all information collected by us is non-personal information and can never be used to identify you in a personal capacity. To provide examples of the type of information we collect and the manner in which we may use it, we have provided below a few scenarios:

We may use your internet protocol address to help diagnose problems with our server, and to administer our software tools. Such internet protocol address information may also be used to gather broad demographic information and protect our business against fraud.
(1) We may collaborate with other companies to offer you additional Products or Services, for example, through promotions.
(2) We may also disclose your information to our affiliates and non-affiliated business partners for their use both on our behalf and for their own business purposes. For example, our affiliates and business partners may use such information to send you information about their products, services, other information and materials that may be of interest to you.
(3) To protect ourselves against liability or prevent fraudulent activity; or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain.
(4) We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
(5) We gather up data such as personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. We may use third-party advertising companies to serve advertisement on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
(6) We may use and share the User information with reliable and reputed third-party payment gateway with whom we are associated in order to ensure swift and comfortable payment mechanism for the User. The third-party payment gateway and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information and your credit/debit card details will be handled by these providers. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

The terms and privacy policy of the payment gateways we use can be found here:

(7) We may use and share the User information with third-party service providers with whom we are associated in order to ensure comfortable cash on delivery payment mechanism for the User. The third-party service provider and other payment transaction processors have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these providers. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

The terms and privacy policy of the third-party service providers we use can be found here:

We cannot ensure that all of your information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or members may abuse or misuse your information that they collect from our Websites. Therefore, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

Other Information Collectors

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Websites or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.

 

Q. What are the delivery charges?

We offer free Shipping on all our Products .

Q. What are the estimated delivery times?

Standard Delivery orders will be delivered with Ship-Rocket within:

Local: 2-4 business days from the order date.

Country: 5-8 business days from the order date.

Outside Delivery Area (Remote Locations): 8-10 business days from the order date.

We deliver only on business days.

Q. Is it possible to request for change the delivery address at any point of time once the order has been placed?

Order has been placed but not dispatched:

Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on support@enlightlife.in as soon as possible for the changes in the order. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.

Order has been placed and dispatched:

Once the order has been placed and dispatched, for we would be unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our policies are made to provide better shopping experience for all our customers.

If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and processed as return.

For any further query write us on support@enlightlife.in .

How to track:

When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email. To track an order on Enlightlife.in, visit the Account Information area. You will need to sign in to access your account information. Title to the products in your order is transferred from Enlightlife to you when your credit/debit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from Enlightlife to you when your order is delivered to you.

 

 

Q. What is the general return policy on Enlight Products?

In an event where you’d want to return the Enlight product that you purchased from our website, you should inform us within 14 days of receiving the product.

Few points to consider:
1. To initiate the return process, email us at support@enlightlife.in
2. The product should be in its original condition. The product jar should be unopened, and unused.
3. Please make sure to return the original invoice, box, and price tags received with the product.
4. In case the returned product is found ineligible for a refund, we will send the product back to you.
5. You will have the option to get a refund, or exchange the product.
6. In case of a prepaid order, you will receive the refund in your payment method within 3-5 business days.
7. In case of a Cash on Delivery order, we will take the bank account details from you where you’d like us to send you the refund amount. Immediately after we process your refund request, you will receive the refund amount in this bank account within 3-5 business days.
8. Replacements are subject to the availability of products.

Q. What should I do if I receive a defective item or not something which I ordered?

If you receive a defective product or a different product than what you had ordered, you can inform us within 14 days of receiving the product by emailing us at support@enlightlife.in

Follow these steps to return a damaged, defective, or a wrong product:

1. Notify us within 14 days of receiving the products by emailing us at  support@enlightlife.in, mentioning the issue, and whether you want a refund, or a similar product, or a different product.
2. Return the product in its original packaging, original box, price tags, and invoice.

Note:
1. Replacements are subject to the availability of particular products.
2. In case of a prepaid order, you will receive the refund amount in your payment method within 3-5 business days.
3. In case of a Cash on Delivery order, we will take the bank account details from you where you’d like us to send you the refund amount. Immediately after we process your refund request, you will receive the refund amount in this bank account within 3-5 business days.

Q. Are there any processing fees for replacements or returns?
While there is no processing fee for returns or replacements, you will have to pay a difference amount if you are requesting a replacement with a product that is priced higher than the price of the product you want to replace.

Q. I need to return an item, how do I arrange for a pickup?

1. Email us at: support@enlightlife.in to initiate the return of your item.
2. Once you email us, you will receive a call from us in which you will be explained the return process.
3. We will arrange for the pick-up of the item through our courier partners.

Q. In case of a refund, in how many days will the money be refunded?

Once we process the refund request, you will receive the refunded amount in 3-5 business days.

Q. In how many days will the product be delivered in the product replacement process?

We will deliver you the replacement product within 14 working days after your request for the replacement of the product is approved by us.

 

Our Store:

#33, ‘Sai Venkataram’ 2nd Floor,
Annaswamy Mudaliar Road,
Opp. Halasuru Lake,
Bangalore, Karnataka
560042, India

Hours of Operation

Monday:10-6 PM
Tuesday:10-6 PM
Wednesday:10-6 PM
Thursday:10-6 PM
Friday:10-6 PM
Saturday:10-6 PM
SundayClosed

Careers

If you’re interested in employment opportunities at EnlightLife, please email us: rashmi.tp@enlightlife.in