What we do?
We, at Enlightlife, provide a plethora of nutritional supplements to deal with this problem of nutritional deficiency. We aim to help people lead a better and healthier life naturally in this very busy lifestyle.
Research by top-notch organizations helped to create products that suited the needs of today’s hard-working but stressed Indians. We work with scientists, nutritionists, food technologists, and fitness experts from well-known organizations to create a range of fortified foods or supplements which can be consumed to balance the nutrients which people miss getting it from their daily food habits.
History of the Company
Millions of Indians, even though well-fed lack the proper nutrients. Around 2018, the company was set up and we took the challenge to fulfill the needs of the country. The modern lifestyle and typical Indian diet containing excess carbohydrates with a lack of good amount of proteins, healthy fats, and other micronutrients like vitamins and minerals are large to be blamed.
Our range of products is not only natural and pure but also are tasty. The products are developed and sourced after proper scientific research. They are aimed at improving a person’s metabolism and overall health. Health benefits of our products include improving immunity, digestion, strength and stamina, weight management, detoxification, managing diabetes, bowel health, and sports performance.
We recognize your need for appropriate management of any personal information you share with us (“Personal Information”). Information that is considered personal about you includes, but is not limited to, your name, address, email address/s, phone number/s or other contact information.
In order to provide you with certain services, you must create an account (“Account”) and provide us with your email address and password that you will use for your Account (“Requested Details”). We may request additional Personal Information in the future.
Alternatively, any information made available by the third-party sign-on application utilized to access the Platform and the contents therein including shall also be collected by us and may be considered Personal Information.
In addition to the above, we conduct surveys, polls and other information gathering tools on our website to get your feedback about various things such as your experience with our website, Services offered and so forth. We also collect information on browsing behaviour, pages viewed, and other information required for analytics purposes.
We Notification Of Modifications and Changes
You are therefore advised to re-read the Terms of Service on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Terms, you may terminate your use of this Website immediately.
We automatically track and collect the following categories of information when you use our services:
(1) IP addresses;
(2) domain servers;
(3) types of computers accessing the website;
(4) types of web browsers used to access the website;
(5) referring source which may have sent you to the website; and
(6) other information associated with the interaction of your browser and the website (collectively “Traffic Data”).
The Website may include hyperlinks to other web sites or content or resources. EnlightLife may have no control over any websites or resources, which are provided by companies or persons other than EnlightLife.
You acknowledge and agree that EnlightLife is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or resources.
We Accessing, Reviewing and Changing your Profile
Following registration, you can review and change the information you submitted except your display name, during registration. If you change any information, we may keep track of your old information. You can change your registration information such as: name, address, city, state, zip code, country, phone number, and profile / password. To remove your profile so that others cannot view it, contact our customer support team.
We will retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored ‘back up’ systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
Control of Your Password
When you sign up to become a Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. It is important that you protect it against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services.
Our Use of Your Information
At the outset, it is important to note that all information collected by us is non-personal information and can never be used to identify you in a personal capacity. To provide examples of the type of information we collect and the manner in which we may use it, we have provided below a few scenarios:
We may use your internet protocol address to help diagnose problems with our server, and to administer our software tools. Such internet protocol address information may also be used to gather broad demographic information and protect our business against fraud.
(1) We may collaborate with other companies to offer you additional Products or Services, for example, through promotions.
(2) We may also disclose your information to our affiliates and non-affiliated business partners for their use both on our behalf and for their own business purposes. For example, our affiliates and business partners may use such information to send you information about their products, services, other information and materials that may be of interest to you.
(3) To protect ourselves against liability or prevent fraudulent activity; or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain.
(4) We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
(5) We gather up data such as personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. We may use third-party advertising companies to serve advertisement on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
Other Information Collectors
Q. What are the delivery charges?
We offer free Shipping on all our Products .
Q. What are the estimated delivery times?
Standard Delivery orders will be delivered with Ship-Rocket within:
Local: 2-4 business days from the order date.
Country: 5-8 business days from the order date.
Outside Delivery Area (Remote Locations): 8-10 business days from the order date.
We deliver only on business days.
Q. Is it possible to request for change the delivery address at any point of time once the order has been placed?
Order has been placed but not dispatched:
Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on email@example.com as soon as possible for the changes in the order. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.
Order has been placed and dispatched:
Once the order has been placed and dispatched, for we would be unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our policies are made to provide better shopping experience for all our customers.
If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and processed as return.
For any further query write us on firstname.lastname@example.org .
How to track:
When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email. To track an order on Enlightlife.in, visit the Account Information area. You will need to sign in to access your account information. Title to the products in your order is transferred from Enlightlife to you when your credit/debit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from Enlightlife to you when your order is delivered to you.
Q. What is the general return policy on Enlight Products?
In an event where you’d want to return the Enlight product that you purchased from our website, you should inform us within 14 days of receiving the product.
Few points to consider:
1. To initiate the return process, email us at email@example.com
2. The product should be in its original condition. The product jar should be unopened, and unused.
3. Please make sure to return the original invoice, box, and price tags received with the product.
4. In case the returned product is found ineligible for a refund, we will send the product back to you.
5. You will have the option to get a refund, or exchange the product.
6. In case of a prepaid order, you will receive the refund in your payment method within 3-5 business days.
7. In case of a Cash on Delivery order, we will take the bank account details from you where you’d like us to send you the refund amount. Immediately after we process your refund request, you will receive the refund amount in this bank account within 3-5 business days.
8. Replacements are subject to the availability of products.
Q. What should I do if I receive a defective item or not something which I ordered?
If you receive a defective product or a different product than what you had ordered, you can inform us within 14 days of receiving the product by emailing us at firstname.lastname@example.org
Follow these steps to return a damaged, defective, or a wrong product:
1. Notify us within 14 days of receiving the products by emailing us at email@example.com, mentioning the issue, and whether you want a refund, or a similar product, or a different product.
2. Return the product in its original packaging, original box, price tags, and invoice.
1. Replacements are subject to the availability of particular products.
2. In case of a prepaid order, you will receive the refund amount in your payment method within 3-5 business days.
3. In case of a Cash on Delivery order, we will take the bank account details from you where you’d like us to send you the refund amount. Immediately after we process your refund request, you will receive the refund amount in this bank account within 3-5 business days.
Q. Are there any processing fees for replacements or returns?
While there is no processing fee for returns or replacements, you will have to pay a difference amount if you are requesting a replacement with a product that is priced higher than the price of the product you want to replace.
Q. I need to return an item, how do I arrange for a pickup?
1. Email us at: firstname.lastname@example.org to initiate the return of your item.
2. Once you email us, you will receive a call from us in which you will be explained the return process.
3. We will arrange for the pick-up of the item through our courier partners.
Q. In case of a refund, in how many days will the money be refunded?
Once we process the refund request, you will receive the refunded amount in 3-5 business days.
Q. In how many days will the product be delivered in the product replacement process?
We will deliver you the replacement product within 14 working days after your request for the replacement of the product is approved by us.
#33, ‘Sai Venkataram’ 2nd Floor,
Annaswamy Mudaliar Road,
Opp. Halasuru Lake,
Hours of Operation
If you’re interested in employment opportunities at EnlightLife, please email us: email@example.com