Q. What is the general return policy on Enlight Products?
In an event where you’d want to return the Enlight product that you purchased from our website, you should inform us within 7 days of receiving the product.
Few points to consider:
1. To initiate the return process, email us at email@example.com
2. The product should be in its original condition. The product jar should be unopened, and unused.
3. Please make sure to return the original invoice, box, and price tags received with the product.
4. In case the returned product is found ineligible for a refund, we will send the product back to you.
5. You will have the option to get a refund, or exchange the product.
6. In case of a prepaid order, you will receive the refund in your payment method within 3-5 business days.
7. Replacements are subject to the availability of products.
Q. What should I do if I receive a defective item or not something which I ordered?
If you receive a defective product or a different product than what you had ordered, you can inform us within 7 days of receiving the product by emailing us at firstname.lastname@example.org
Follow these steps to return a damaged, defective, or a wrong product:
1. Notify us within 7 days of receiving the products by emailing us at email@example.com, mentioning the issue, and whether you want a refund, or a similar product, or a different product.
2. Return the product in its original packaging, original box, price tags, and invoice.
1. Replacements are subject to the availability of particular products.
2. In case of a prepaid order, you will receive the refund amount in your payment method within 3-5 business days.
Q. Are there any processing fees for replacements or returns?
While there is no processing fee for returns or replacements, you will have to pay a difference amount if you are requesting a replacement with a product that is priced higher than the price of the product you want to replace.
Q. I need to return an item, how do I arrange for a pickup?
1. Email us at: firstname.lastname@example.org to initiate the return of your item.
2. Once you email us, you will receive a call from us in which you will be explained the return process.
3. We will arrange for the pick-up of the item through our courier partners.
Q. In case of a refund, in how many days will the money be refunded?
Once we process the refund request, you will receive the refunded amount in 3-5 business days.
Q. In how many days will the product be delivered in the product replacement process?
We will deliver you the replacement product within 14 working days after your request for the replacement of the product is approved by us.