Q. What are the delivery charges?
We offer free Shipping on all our Products .
Q. What are the estimated delivery times?
Standard Delivery orders will be delivered with Ship-Rocket within:
Local: 2-4 business days from the order date.
Country: 5-8 business days from the order date.
Outside Delivery Area (Remote Locations): 8-10 business days from the order date.
We deliver only on business days.
Q. Is it possible to request for change the delivery address at any point of time once the order has been placed?
Order has been placed but not dispatched:
Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on email@example.com as soon as possible for the changes in the order. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.
Order has been placed and dispatched:
Once the order has been placed and dispatched, for we would be unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our policies are made to provide better shopping experience for all our customers.
If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and processed as return.
For any further query write us on firstname.lastname@example.org .
How to track:
When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email. To track an order on Enlightlife.in, visit the Account Information area. You will need to sign in to access your account information. Title to the products in your order is transferred from Enlightlife to you when your credit/debit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from Enlightlife to you when your order is delivered to you.